Customer Success Manager at YourDOST in Mumbai: Role Overview
YourDOST is hiring for the position of Customer Success Manager (CSM II) in Mumbai for a full-time, hybrid role. This opportunity is aimed at candidates with roughly 2-4 years of experience in customer success or account management, especially those who can own client engagement, manage stakeholder relationships, and support account growth. The annual CTC for this role is Rs. 4,50,000 – 5,50,000, and there is 1 opening available. Applications are open on Unstop until 15 August 2026, making this a time-bound opportunity for professionals looking to build their career with one of India’s leading emotional-wellness organisations.
Key snapshot: Customer Success Manager (CSM II) at YourDOST, Mumbai, hybrid, full-time, Rs. 4,50,000 – 5,50,000 per year, 1 opening, apply by 15 August 2026.
The role is centered on client engagement, onboarding, reporting, and relationship management, with responsibilities that connect directly to business growth. It is designed for someone who can work independently while also contributing to team support when needed. Since the application process is through Unstop, candidates can review the opportunity and apply online before the deadline.
What the Customer Success Manager II Role Involves
The Customer Success Manager II role at YourDOST is a mid-level position focused on managing client accounts and strengthening engagement across assigned relationships. The role is not limited to routine coordination; it includes ownership of client launches, onboarding, campaigns, and ongoing account activity. Candidates are expected to manage engagement for at least 20 client accounts, contributing to approximately Rs. 35-40 lakhs of annual business. That makes the position both relationship-driven and commercially important within the organisation.
A major part of the role is maintaining strong relationships with L1 stakeholders. This means the person in the role must be comfortable interacting with key contacts, understanding account needs, and ensuring that engagement remains active and effective. The work also includes planning and executing webinars, programs, campaigns, and overall engagement initiatives for assigned accounts. These responsibilities show that the role combines communication, coordination, and execution in a structured client-success environment.
Another important aspect is the ability to independently manage client launches and onboarding activities. This suggests that the role requires someone who can take ownership from the beginning of a client relationship and carry the process forward without needing constant supervision. In addition, the CSM II is expected to analyze engagement and account data, prepare reports, and share relevant insights with stakeholders. The role also includes mentoring and supporting Customer Success Manager I team members as required, which adds a team-support dimension to the position.
Core focus areas in the role
- Managing engagement across at least 20 client accounts
- Supporting approximately Rs. 35-40 lakhs of annual business
- Building and maintaining relationships with L1 stakeholders
- Executing webinars, programs, campaigns, and engagement initiatives
- Handling client launches and onboarding independently
- Preparing reports and sharing insights from engagement and account data
- Mentoring and supporting Customer Success Manager I team members
The role therefore suits someone who can balance execution with analysis and relationship management. It is a position where client-facing work, internal coordination, and account growth all come together. For candidates with the right background, it offers a clear opportunity to work in a structured customer success setup with measurable responsibilities.
Who This Opportunity Is For
This opening is intended for candidates with roughly 2-4 years of experience in customer success or account management. The experience range indicates that the role is meant for professionals who already understand client handling, engagement planning, and account ownership. It is not positioned as an entry-level opportunity, and the responsibilities suggest that the company is looking for someone who can step into the role and manage work with a fair degree of independence.
The ideal candidate should have strong relationship-building and stakeholder-management skills. These abilities are central to the role because much of the work involves maintaining active communication with clients and ensuring that engagement efforts are effective. The person should also be able to independently manage client onboarding, engagement, and reporting. That combination of skills is important because the role requires both execution and the ability to interpret account activity in a meaningful way.
Since the role includes supporting Customer Success Manager I team members, it may also suit someone who is ready to take on a slightly broader scope than individual account handling alone. The position appears to value professionals who can contribute to team success while still focusing on their own assigned accounts. In practical terms, this means the role is for someone who can handle client communication, organize engagement activities, and work with account data without needing detailed direction at every step.
Best-fit profile
- Roughly 2-4 years of relevant experience
- Background in customer success or account management
- Strong relationship-building skills
- Strong stakeholder-management skills
- Ability to manage onboarding, engagement, and reporting independently
- Comfort with supporting junior team members when required
The role is therefore a good match for someone who wants to deepen their experience in client success while handling meaningful account responsibilities. Because the work spans engagement, reporting, and stakeholder interaction, it is suited to candidates who are organized, responsive, and comfortable working across multiple account needs. The combination of client ownership and business contribution makes it a focused mid-level opportunity.
Responsibilities and Day-to-Day Expectations
The responsibilities of the Customer Success Manager II role are clearly defined and cover the full cycle of client engagement. One of the most important expectations is managing the engagement of at least 20 client accounts. This is not a passive support role; it requires active ownership of account relationships and consistent attention to engagement outcomes. The scale of the work also connects to business impact, since these accounts contribute to approximately Rs. 35-40 lakhs of annual business.
Relationship management is another major part of the job. The role requires building and maintaining strong relationships with L1 stakeholders, which means the person in the role must be able to communicate clearly and keep client interactions productive. Alongside this, the CSM II is expected to plan and execute webinars, programs, campaigns, and overall engagement initiatives for assigned accounts. These activities suggest a role that is both strategic and operational, with a strong emphasis on keeping clients engaged over time.
The role also includes independent execution of client launches and onboarding activities. This means the candidate should be able to manage the start of a client relationship smoothly and ensure that onboarding is handled effectively. In addition, the CSM II must analyze engagement and account data, prepare reports, and share relevant insights with stakeholders. That reporting responsibility adds an analytical layer to the role and shows that decisions and updates are expected to be informed by data.
Responsibility areas in detail
- Client account engagement: manage at least 20 accounts
- Business contribution: support approximately Rs. 35-40 lakhs annually
- Stakeholder relationships: maintain strong L1 connections
- Engagement planning: execute webinars, programs, and campaigns
- Onboarding: independently manage launches and onboarding activities
- Reporting: analyze data and share insights with stakeholders
- Team support: mentor and support Customer Success Manager I team members as required
These responsibilities show that the role is designed for someone who can handle multiple account needs while keeping engagement consistent. It requires a balance of planning, execution, and communication, along with the ability to work independently. For the right candidate, the role offers a structured way to contribute to client success and account growth within a mission-driven organisation.
About YourDOST and Its Work
YourDOST was founded in 2014 by Richa Singh and Puneet Manuja. It is described as one of India’s first and leading holistic emotional-wellness organisations. The company works with corporates and colleges to help build resilient communities, which places its work at the intersection of emotional wellness and institutional support. This background gives the Customer Success Manager II role a context that is centered on client relationships and meaningful engagement.
The organisation has worked with a wide range of leading organisations and institutions. Among the organisations named are TCS, CK Birla Group, upGrad, Darwinbox, and Tata Consumer Products. The institutions listed include IIT Madras, IIT Delhi, and IIM Bangalore. YourDOST is also described as having worked with 500+ clients and touched over 20 lakh lives, which reflects the scale of its reach as provided in the source content.
The offerings mentioned include EAP programs, fitness challenges, online doctor consultations, and customized health checks. These offerings show that the organisation’s work spans multiple wellness-related services. For a Customer Success Manager, this context matters because the role involves managing engagement and supporting client relationships around these kinds of programs and initiatives.
Organisation highlights
- Founded in 2014
- Founded by Richa Singh and Puneet Manuja
- One of India’s first and leading holistic emotional-wellness organisations
- Works with corporates and colleges to build resilient communities
- Has worked with 500+ clients
- Has touched over 20 lakh lives
The company’s client list and institutional reach help explain why the role places so much emphasis on engagement, onboarding, and reporting. A Customer Success Manager in this environment would be working within a setting that values structured client relationships and ongoing account activity. The role therefore fits naturally into the organisation’s broader mission and service model.
Salary, Location, and Application Details
This is a full-time role based in Mumbai with a hybrid work arrangement. The annual compensation is listed as Rs. 4,50,000 – 5,50,000 per year. There is 1 opening for the position, which makes it a single-seat opportunity for eligible candidates. Since the role is mid-level, the compensation and experience range align with the responsibilities described in the listing.
The application process is straightforward and is handled through Unstop. Candidates are asked to apply online before 15 August 2026. Because the deadline is clearly stated, applicants should plan accordingly and submit their application within the given timeframe. The apply link provided for the role is specific to this opening and should be used for the application process.
The combination of location, hybrid structure, and full-time employment makes the role suitable for candidates who are looking for a stable position in Mumbai while working in a flexible setup. The salary range is clearly defined, and the role’s scope is centered on account ownership and client engagement. For professionals with the right background, the listing offers a focused opportunity in customer success.
| Key Detail | Information |
|---|---|
| Role | Customer Success Manager (CSM II) |
| Company | YourDOST |
| Location | Mumbai (hybrid) |
| Employment type | Full-time |
| Experience | ~2-4 years |
| Annual CTC | Rs. 4,50,000 – 5,50,000 per year |
| Number of openings | 1 |
| Apply by | 15 August 2026 |
| Apply via | Unstop |
Frequently Asked Questions
What is the role offered by YourDOST?
YourDOST is hiring for the position of Customer Success Manager (CSM II). It is a full-time and hybrid role based in Mumbai. The position focuses on client engagement, account growth, onboarding, reporting, and stakeholder relationships.
Who can apply for this opportunity?
The role is intended for candidates with roughly 2-4 years of experience in customer success or account management. It is suited to people with strong relationship-building and stakeholder-management skills who can independently manage onboarding, engagement, and reporting.
What are the main responsibilities of the Customer Success Manager II?
The role includes managing engagement for at least 20 client accounts, building relationships with L1 stakeholders, executing webinars and campaigns, managing client launches and onboarding, analyzing account data, and supporting Customer Success Manager I team members when required.
What is the salary for this role?
The annual compensation for the role is listed as Rs. 4,50,000 – 5,50,000 per year. This is the stated annual CTC for the position. The listing also mentions that there is 1 opening.
How can candidates apply?
Candidates can apply online through Unstop. The application deadline is 15 August 2026. The listing specifies that applications should be submitted before that date.
What is YourDOST known for?
YourDOST is described as one of India’s first and leading holistic emotional-wellness organisations. Founded in 2014 by Richa Singh and Puneet Manuja, it works with corporates and colleges to build resilient communities and has worked with 500+ clients and touched over 20 lakh lives.
Conclusion
The Customer Success Manager II opening at YourDOST brings together client engagement, account ownership, reporting, and stakeholder management in a single mid-level role. With a Mumbai base, hybrid structure, and full-time employment, it is designed for professionals with roughly 2-4 years of relevant experience. The role’s scope includes managing at least 20 client accounts, supporting business contribution, and helping drive engagement through webinars, campaigns, onboarding, and insights. Interested candidates can apply through Unstop before 15 August 2026.
