This article describes a collections role responsible for deduction, dispute and collections activities. It covers the scope of work—such as collection of invoices, dispute identification and resolution, account reconciliation, credit balance disposition and unclaimed property administration—and summarizes the core responsibilities and the qualifications and skills preferred for the position.
Primary responsibilities
The collections role handles a range of tasks related to managing customer accounts and resolving discrepancies. Key responsibilities include:
- Collection of invoices and managing overall collection activities
- Identification and resolution of disputes and customer deductions
- Account reconciliation and credit balance disposition
- Administration of unclaimed property
Operational tasks and workflow
Work focuses on reviewing and resolving deduction and dispute issues while supporting collection goals and customer service. Typical operational tasks are:
- Review and analyze customer deductions to identify discrepancies
- Communicate with customers, sales and internal departments to gather required documentation
- Monitor and track open deductions to ensure timely resolution
- Follow up with departments for supporting documents and troubleshoot recurring bottlenecks
- Support collection goals while providing quality customer service
Qualifications and preferred skills
The position requires a B.Com graduation. Preferred skills and abilities include:
- Excellent interpersonal skills
- Ability to learn ERP systems (SAP)
- Strong MS Office skills, particularly Excel
- Good analytical and problem-solving abilities
- Conceptual knowledge or experience in tax activities (preferred)
In summary, this collections role combines invoice collection, dispute management, account reconciliation and related administration tasks with a focus on timely resolution and customer service. The role requires B.Com education and favors candidates with interpersonal, ERP (SAP) learning ability, Excel proficiency, analytical problem-solving skills and conceptual tax knowledge.
