Customer Success Manager at Fynd – Shopsense Retail Technologies (Mumbai)
Fynd, also known as Shopsense Retail Technologies Ltd, is hiring for a Customer Success Manager role in Mumbai. This is a full-time, permanent, in-office opportunity for experienced professionals who can own client relationships end-to-end and help customers get maximum value from Fynd’s platform. The role focuses on retention, account growth, and strong stakeholder communication, with an annual CTC of Rs. 10,00,000 – 12,00,000. There is 1 opening, and applications are open on Unstop until 19 August 2026.
Key highlight: This is a customer-facing role for candidates with 2+ years of experience in customer success, account management, or client-facing work.
Role Overview and Job Snapshot
The Customer Success Manager position at Fynd is designed for someone who can manage customer relationships with consistency and care. The core expectation is to ensure that customers receive value from the platform while also supporting retention and account growth. Since the role is in-office in Mumbai, it is suited to professionals who can work closely with internal teams and external stakeholders in a full-time environment. The company is looking for someone who can handle both day-to-day customer needs and broader account objectives.
The role sits at the intersection of customer service, communication, and account ownership. It is not limited to responding to queries; instead, it requires a proactive approach to customer success. The selected candidate will be responsible for tracking account health, communicating progress on initiatives, and identifying opportunities to grow existing relationships. Because only one opening is available, the position is clearly targeted at a specific experienced hire.
- Role: Customer Success Manager
- Company: Fynd (Shopsense Retail Technologies Ltd)
- Location: Mumbai, in-office
- Employment type: Full-time, permanent
- Experience: 2+ years
- Annual CTC: Rs. 10,00,000 – 12,00,000 per year
- Openings: 1
- Apply by: 19 August 2026
- Apply via: Unstop
The role is especially relevant for candidates who already understand how to work with customers in a structured, relationship-driven way. Experience in customer success, account management, or other client-facing roles is directly aligned with the expectations listed for this opening. A Bachelor’s in Business Administration or Marketing is preferred, and retail-tech or SaaS experience is a plus. These details make the role a strong fit for professionals who have already built a foundation in customer engagement and account handling.
What the Customer Success Manager Will Do
The responsibilities for this role show that Fynd is looking for someone who can manage the full customer journey after acquisition. A Customer Success Manager in this position will be expected to build and maintain strong, long-lasting customer relationships. That means staying connected with customers, understanding their needs, and ensuring that the platform continues to deliver value over time. The role also includes making sure solutions are delivered on time and aligned with customer expectations.
Another important part of the job is communication. The selected candidate will need to share progress on monthly and quarterly initiatives with stakeholders. This suggests a role that requires regular updates, clear reporting, and the ability to keep different parties informed. In addition, the candidate will forecast and track key account metrics, which means monitoring account performance and staying aware of how each relationship is progressing.
Account growth is also a major focus. The Customer Success Manager will identify growth opportunities within existing accounts and collaborate with sales when appropriate. This makes the role both relationship-oriented and commercially aware. It is not only about maintaining satisfaction, but also about recognizing where deeper engagement or expansion may be possible.
High-severity customer requests and escalations are part of the role as well. That means the candidate must be prepared to handle urgent issues with professionalism and care. The ability to respond effectively in such situations is important because it helps protect customer trust and supports long-term retention. Overall, the responsibilities reflect a role that combines service, ownership, and strategic account management.
Core responsibility areas
- Build and maintain strong, long-lasting customer relationships.
- Ensure timely delivery of solutions aligned to customer needs.
- Communicate progress on monthly and quarterly initiatives to stakeholders.
- Forecast and track key account metrics.
- Identify account-growth opportunities and collaborate with sales.
- Handle high-severity customer requests and escalations.
Role focus: The position is centered on customer retention, account growth, and end-to-end client ownership.
Skills and Experience Required
Fynd is seeking candidates with a background that supports customer success and account ownership. The listed skills required for the role include communication, customer service, client communication, customer retention, and account management. These skills indicate that the role depends on both interpersonal strength and the ability to manage relationships in a structured way. Since the job involves ongoing interaction with customers and stakeholders, clear communication is essential.
The experience requirement is also specific. Candidates should have a minimum of 2 years, with the broader range noted as 2-5+ years, in customer success, account management, or client-facing roles. This means the opportunity is intended for professionals who already have practical exposure to customer relationships and account handling. The role is not positioned as an entry-level opening, and the experience requirement reflects that expectation.
A Bachelor’s degree in Business Administration or Marketing is preferred. While the content does not state that this is mandatory, it does show the kind of educational background that may align well with the role. In addition, retail-tech or SaaS experience is described as a plus, which suggests that familiarity with technology-driven business environments could be helpful. These preferences point to a candidate profile that combines customer-facing experience with business and platform understanding.
Who this role suits best
- Professionals with 2+ years in customer success.
- Candidates with account management experience.
- Client-facing professionals who handle stakeholder communication.
- Applicants with customer retention and relationship management exposure.
- Those with retail-tech or SaaS experience, if available.
The role is best suited to someone who can balance service quality with account performance. Since the responsibilities include both relationship-building and metric tracking, the ideal candidate should be comfortable working across communication, coordination, and follow-up. The ability to manage escalations while also identifying growth opportunities is especially important. This makes the position relevant for professionals who want to work in a role that is both operational and strategic.
About Fynd and the Business Context
Fynd, or Shopsense Retail Technologies Ltd, is described as a Reliance-backed frontier retail-technology company. It was born at the intersection of technology and retail, and it is now one of India’s largest retail-technology platforms. The company spans commerce, logistics, marketing, and manufacturing, which shows that its work extends across multiple parts of the retail ecosystem. This background gives context to the Customer Success Manager role and explains why customer relationships may be central to the company’s operations.
Because Fynd operates across several connected areas, the Customer Success Manager is likely to work in an environment where customer needs can be tied to broader platform usage. The company’s description suggests a technology-led business with a wide retail focus. That makes customer success important not only for satisfaction, but also for helping customers use the platform effectively across different business functions. The role therefore sits within a company that has a broad and established retail-technology presence.
The company overview also helps explain why the role emphasizes retention, growth, and solution delivery. A platform that spans commerce, logistics, marketing, and manufacturing may require ongoing customer support and coordination. The Customer Success Manager is expected to help customers realize value from the platform while maintaining strong relationships over time. This makes the role relevant to the company’s larger business model and customer experience approach.
About the company: Fynd is a frontier technology company at the intersection of technology and retail, and it operates across commerce, logistics, marketing, and manufacturing.
The company context also reinforces the importance of client-facing skills. In a platform-driven business, customer success often depends on clear communication, timely follow-up, and the ability to align solutions with customer needs. The role’s responsibilities reflect that environment closely. For candidates who want to work in retail technology, this opening offers a direct opportunity within a major platform company.
Salary, Location, and Application Details
This opening is based in Mumbai and requires in-office attendance. The employment type is full-time, permanent, which indicates a stable long-term role rather than a temporary assignment. The annual compensation is listed as Rs. 10,00,000 – 12,00,000 per year. With only one opening available, the opportunity is limited and likely intended for a single experienced hire.
The application process is straightforward. Candidates must apply online through Unstop before 19 August 2026. Since the role is already clearly defined by experience level, location, and compensation, applicants should review the requirements carefully before submitting. The content does not mention any additional stages or documents, so the only confirmed application instruction is to apply through Unstop by the stated deadline.
| Detail | Information |
|---|---|
| Role | Customer Success Manager |
| Company | Fynd (Shopsense Retail Technologies Ltd) |
| Location | Mumbai (in-office) |
| Employment type | Full-time, permanent |
| Experience | 2+ years |
| Annual CTC | Rs. 10,00,000 – 12,00,000 per year |
| Openings | 1 |
| Apply by | 19 August 2026 |
| Apply via | Unstop |
The combination of in-office work, permanent employment, and a defined compensation range makes the role easy to evaluate for candidates who meet the experience criteria. Since the position is customer-facing and account-oriented, applicants should consider whether their background matches the required skills and responsibilities. The preferred education and plus factors also help clarify the profile Fynd is looking for. For those with the right background, this is a focused opportunity in a well-defined role.
How to Apply for the Customer Success Manager Role
Applicants interested in the Customer Success Manager position at Fynd should apply online through Unstop. The deadline for applications is 19 August 2026, so submissions should be completed before that date. Since the role is for experienced professionals, candidates should ensure that their background matches the stated requirement of at least 2 years in customer success, account management, or a client-facing role. The content does not mention any alternate application method, so Unstop is the only confirmed route.
Before applying, candidates may want to review the role details carefully to confirm alignment with the job expectations. The position requires strong communication, customer service, client communication, customer retention, and account management skills. It also emphasizes the ability to handle escalations, track account metrics, and identify growth opportunities. These points make it important for applicants to present relevant experience clearly when applying.
Because there is only one opening, the role is likely to be competitive among qualified candidates. The combination of a defined salary range, a Mumbai in-office setup, and a customer success focus makes it a targeted opportunity. Applicants who meet the experience and skill requirements should consider applying within the stated timeline. The process remains simple as long as the application is submitted through the correct platform before the deadline.
Frequently Asked Questions
What is the role being offered at Fynd?
Fynd is hiring for a Customer Success Manager role. The position is focused on owning client relationships end-to-end, ensuring customers get maximum value from the platform, and supporting retention and account growth. It is a full-time, permanent role based in Mumbai.
Where is the job located?
The job is located in Mumbai and is an in-office role. The content clearly states that the position is not remote. Candidates should be prepared for a full-time workplace setup in Mumbai.
What experience is required for this opening?
Candidates should have a minimum of 2 years, with the broader range noted as 2-5+ years, in customer success, account management, or client-facing roles. The role is intended for experienced professionals rather than entry-level applicants.
What is the salary for the Customer Success Manager role?
The annual compensation listed for this role is Rs. 10,00,000 – 12,00,000 per year. This is the only salary information provided, and it applies to the full-time, permanent position in Mumbai.
How can candidates apply?
Candidates must apply online through Unstop. The application deadline is 19 August 2026. No other application method is mentioned, so Unstop is the confirmed platform for submitting applications.
What skills and background are preferred?
The required skills include communication, customer service, client communication, customer retention, and account management. A Bachelor’s in Business Administration or Marketing is preferred, and retail-tech or SaaS experience is a plus. These details help define the ideal candidate profile for the role.
Conclusion
The Customer Success Manager opening at Fynd offers a clear opportunity for experienced professionals who want to work in retail technology. With a Mumbai in-office setup, full-time permanent employment, and an annual CTC of Rs. 10,00,000 – 12,00,000, the role is structured for candidates who can manage customer relationships, track account performance, and support growth. The responsibilities emphasize communication, retention, and escalation handling, while the company background highlights Fynd’s position in India’s retail-technology space. Interested candidates who meet the experience criteria should apply through Unstop before 19 August 2026.
