We’re seeking a proactive and detail-oriented Operations Intern to handle and oversee our entire B2C operations — including order management, customer interactions via WhatsApp Business, and scheduling rides for deliveries. This high-responsibility, ownership-driven role requires excellent communication, strong organizational skills, and a reliable ownership mindset. Below are detailed responsibilities, candidate requirements, and why this role matters.
Role Focus: B2C Operations & Daily Responsibilities
Core responsibilities emphasize full ownership of end-to-end B2C operations and ensuring smooth customer experiences:
- Manage end-to-end B2C order tracking and logistics coordination — oversee orders from placement to delivery, ensuring accurate status updates and timely handling.
- Actively engage with customers on WhatsApp Business — answer queries, manage orders, and provide exceptional support through WhatsApp Business communication.
- Schedule and coordinate deliveries and rides — plan and arrange rides for deliveries to meet timelines and customer expectations.
- Maintain daily records — ensure accuracy and timeliness of logs and operational records, using reliable documentation practices.
- Solve operational issues proactively — identify and address problems to provide smooth customer experiences and reduce friction.
- Take follow-ups from fellow team members on their tasks and reporting to keep operations aligned and transparent.
- Directly report and collaborate closely with the Co‑founders to ensure priorities and outcomes match company expectations.
Candidate Profile & Why Join Us
Who we’re looking for — candidates should bring a combination of skills, attitude, and practical tool familiarity:
- Excellent written and verbal communication skills to manage customer interactions and internal reporting.
- High responsibility, reliability, and ownership attitude to own tasks end-to-end and drive results.
- Strong organizational skills and attention to detail to maintain accurate daily records and coordinate logistics.
- Proficiency with WhatsApp Business and Google Sheets for customer engagement and record-keeping.
- Ability to manage multiple tasks and deadlines in a fast-paced operational environment.
- Previous experience in operations or customer service is a plus and complements the hands-on nature of this role.
Why join us — this position offers direct, hands-on operational experience:
- Work directly with co-founders and gain close mentorship and exposure to strategic decisions.
- Opportunity to grow within a dynamic startup environment.
- Be part of India’s premium gaming experience brand and contribute to delivering exceptional customer journeys.
In summary, the Operations Intern role demands ownership of B2C order management, proactive customer engagement via WhatsApp Business, precise scheduling of delivery rides, accurate daily records, and proactive issue resolution while collaborating directly with co‑founders. Ideal candidates bring strong communication, organization, reliability, and proficiency with WhatsApp Business and Google Sheets. This role offers hands-on startup experience and growth within a premium gaming experience brand.
