Customer Service/Customer Support – Internship (WFH)
Sapaad Software Private Limited is hiring for a paid Customer Service/Customer Support internship. The employer describes the assignment as a Customer Solutions Engineer Intern role. It lasts six months and advertises ₹12,000–15,000 per month, with two openings available. The application deadline is 8 November 2026.
The listing is marked work from home, but it also explicitly requires comfort with onsite customer visits, deployments and training when needed. Applicants should not treat this as a guarantee of working remotely without travel. A completed bachelor's degree, strong English and proficiency in at least one Indian regional language are important eligibility conditions.
Internship overview
| Employer | Sapaad Software Private Limited |
|---|---|
| Listed role | Customer Service/Customer Support Intern |
| Employer's role description | Customer Solutions Engineer Intern |
| Mode | WFH with onsite customer work when required |
| Duration | 6 months |
| Stipend | ₹12,000–15,000 per month advertised |
| Openings | 2 |
| Deadline | 8 November 2026 |
Product learning and customer support
The selected intern will learn Sapaad's unified commerce platform for restaurants. The work includes supporting customers by phone, email, chat and remote troubleshooting. Interns will answer product questions and help customers use the platform effectively, with a customer-first approach.
Investigation and documentation are part of the assignment. The employer expects interns to understand reported problems, look into their causes and record relevant information. This makes analytical troubleshooting and clear written communication useful alongside patience and empathy.
The role also involves collaboration with Product, Engineering and Customer Success teams. Applicants should be comfortable learning from colleagues and communicating the context of a customer issue. The listing does not publish a daily call quota, ticket target or particular shift pattern, so these should be clarified during selection.
Onboarding, implementation and documentation
Interns will assist with customer onboarding, demonstrations, webinars and implementation. The employer also mentions contributing to knowledge-base guides and internal documents. These responsibilities connect customer communication with product understanding rather than limiting the internship to a single support channel.
The source describes learning through real customer cases and gradually taking on greater responsibility through training. It advertises structured training, exposure to SaaS work and industry tools. These benefits should not be converted into claims about an accredited qualification or a guaranteed permanent position.
The willingness to support onsite visits, deployments and customer training is a material condition. Candidates should ask about the likely locations, frequency and arrangements for such work before accepting an offer. The advertisement does not disclose those details or promise travel reimbursement.
Eligibility and skills
- A completed bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related field.
- Excellent written and spoken English.
- Proficiency in at least one Indian regional language.
- Interest in technology, problem-solving and working with people.
- Patience, empathy, professionalism and a customer-first approach.
- Analytical troubleshooting, ownership and openness to feedback.
- Comfort with onsite customer visits, deployments and training when required.
- Ability to work independently as well as within a team.
The completed-degree requirement matters: this is not advertised as open to every student regardless of their current qualification. Applicants should read the live eligibility and describe their education and language skills accurately. A particular regional language is not named in the source.
The advertised joining window is 8 October–12 November 2026. Candidates must be available for the full six-month duration. The joining window is distinct from the application deadline; applications should be submitted by 8 November even if a later joining date within the window is discussed.
Stipend and terms to clarify
The monthly stipend range is ₹12,000–15,000. No separate incentive component is stated, and the maximum amount is not guaranteed to every applicant. Candidates can ask how the final stipend is determined and confirm payment timing in the offer.
The source describes training and practical experience but does not explicitly list a certificate, recommendation letter or pre-placement offer. Those benefits should not be assumed. Similarly, the advertisement does not provide a complete selection process, interview schedule or equipment policy.
The WFH label and onsite requirement should be read together. The internship may suit someone who wants a remote base while remaining available for customer-facing assignments when necessary. It should not be promoted as a fully remote, no-travel position.
About Sapaad
Sapaad describes itself as a Singapore-headquartered software company with offices in five countries and customers across more than 40 countries. Its platform serves the food-and-beverage industry. These are employer-provided background details explaining the product context for the internship.
Kochi appears in the employer profile. That profile location alone does not define where every onsite assignment will take place. Applicants should obtain any location-specific expectations directly from the employer instead of relying on an inference from the company address.
How to apply
- Open the exact Sapaad internship listing below.
- Check the completed-degree and language requirements.
- Consider the six-month commitment and the onsite customer-work condition.
- Use Internshala's Apply now option and complete the requested details.
Read Sapaad's complete Customer Service/Customer Support internship and apply. Apply by 8 November 2026 and consult the live source for updates and full terms.
