In-Person Technical Support Lead
Apple is recruiting an In-Person Technical Support Lead in Hyderabad, with 40 weekly hours advertised. Role 200690085-1052 was posted on 22 October 2026. The position supports Apple employees, contractors and vendors through the Ask IS&T centre. It requires at least five years of technical-support experience and at least three years in a lead, supervisory or mentorship role.
Key details
| Employer | Apple |
|---|---|
| Role | In-Person Technical Support Lead |
| Role reference | 200690085-1052 |
| Location | Hyderabad, Telangana, India; in-person support role |
| Experience | 5+ years technical support and 3+ years in a lead, supervisory or mentorship role |
| Salary | Not disclosed in the official listing |
| Closing date | Not disclosed in the official listing |
| Original posting date | 2026-10-22 |
Leading a support centre
The lead oversees daily centre operations, walk-in traffic, specialist workloads and shift schedules so the campus has responsive support during busy periods. The role also focuses on user experience across appointments and walk-ins, addressing pain points and monitoring customer sentiment.
Coaching Level 1 and Level 2 specialists, giving technical direction and constructive feedback, and prioritising work are central responsibilities. The lead acts as the on-site escalation contact for complex technical issues, business-critical incidents and executive enquiries, coordinating with engineering, IT partners and vendors.
Devices, logistics and improvement
The source includes managing loaner devices, peripheral inventory and repair-depot handoffs. Ticket trends, incident categories and resolution times are analysed to find recurring problems, improve runbooks and report insights to leadership.
The role also supports campus engagement activities, pop-up clinics, guided setup for new hires and technical/AV support for hybrid executive events. Hybrid events are an activity supported by the team; they do not advertise a hybrid work arrangement for this in-person vacancy.
Minimum requirements
Applicants need strong customer support and de-escalation skills, along with deep troubleshooting knowledge of macOS, iOS, iPadOS, watchOS, Apple Silicon hardware and enterprise deployments. The five-year technical-support and three-year leadership/mentoring requirements are both stated.
Experience with enterprise ticketing and service management, such as ServiceNow, is required for queues, SLAs and incident lifecycles. The employer also asks for experience with hybrid-event setups, video conferencing and real-time technical support for distributed participants.
Preferred background and preparation
Preferred qualifications include clear communication with audiences from new hires to executives, ACSP/ACMT or equivalent certifications, and experience in Apple Retail or premium corporate/hospitality IT support. MDM/Jamf, SSO, 802.1X networking, VPN infrastructure, analytics, inventory logistics, asset management and repair vendors are also relevant.
For optional preparation, describe a support escalation, a team-coaching example and an improvement backed by ticket data. Explain your decisions and outcome without sharing employee information or private support records. The source does not advertise a fixed-term internship or a trainee stipend.
Location, salary and application
The advertised location is Hyderabad, Telangana, India; in-person support role. Salary and a fixed closing date are not disclosed in the official listing. Check the employer page for current availability and offer terms; this article does not estimate pay, invent a deadline or promise a remote arrangement. This is a Job vacancy, so an internship duration does not apply.
Open the exact official listing using the link below, read all requirements and choose Submit CV. Follow the employer’s candidate-account and application steps, using accurate employment, education and skill details. Check role reference 200690085-1052 before submitting. Only the employer can confirm selection and final employment terms.
Read the official Apple listing and apply
Source: the complete official employer advertisement, personally reviewed on 25 October 2026. Application-preparation suggestions are editorial guidance, not additional eligibility rules. Vacancy availability can change, so recheck the official source before applying.
