About the Internship
We are looking for a meticulous Onboarding and Support Specialist to join our team. In this role, you will be responsible for setting up and managing salon data within our software platform. Precision and efficiency are key, as your work directly impacts customer-facing products and services. This is a remote, work-from-home position.
About the Company
We are a Bangalore-based early-stage software company revolutionizing the beauty and wellness industry. Our innovative tool is designed to empower beauty and wellness centers by streamlining their business processes and driving growth. Our mission is to transform how beauty and wellness businesses operate worldwide!
What You Will Do
As an Onboarding and Support Specialist, your responsibilities will include:
- Client Relationship Management: Own and manage the overall relationship with assigned clients, including onboarding, implementation, training, and driving user adoption to ensure client satisfaction and retention.
- Data Entry and Setup: Transcribe salon menus, accurately input data into Excel sheets, and upload it into our software with minimal supervision.
- Confidentiality: Handle sensitive client information with the utmost confidentiality and professionalism.
- Customer Support: Quickly respond to client queries and resolve issues to ensure customer satisfaction.
- Customer Journey Review: Analyze the customer journey, adopt a consultative approach to address challenges, and provide solutions to help clients achieve their goals.
- Daily Account Management: Serve as the primary point of contact for assigned accounts, build trust and rapport, identify opportunities for improvement, and document best practices.
Qualifications
- A Bachelor’s degree with at least 6+ months of experience in data entry or support roles.
- Strong typing skills with a high level of accuracy (minimum 40 words per minute).
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Ability to work independently and effectively manage time.
- Strong written and verbal communication skills coupled with excellent interpersonal abilities.
Hiring Process
- Phone Screening: Initial phone discussion to assess your suitability for the role.
- Interview: A face-to-face or online interview for shortlisted candidates to evaluate skills and fit.
Join us and play a key role in shaping the future of the beauty and wellness industry!
