This article summarizes the Microsoft Sales Operations Apprenticeship role, outlining primary responsibilities, learning expectations, and candidate requirements. It covers the apprenticeship focus areas: consumption management, business intelligence and reporting, partner management, sales operations planning, and pipeline support. The description emphasizes tasks apprentices will learn and begin to execute with guidance, and the analytical and communication skills expected.
Role overview
The apprenticeship is centered on learning sales operations tasks and beginning to execute components of those tasks under guidance. Apprentices will work with reporting, business intelligence (BI), partner processes, and sales planning elements while assisting in monitoring and execution activities.
Key responsibilities
- Consumption Management: Provide insights for churn prevention and win-back plans. Monitor reports that track consumption and customer adds.
- Insights and New Capabilities: Learn tools, processes, and BI. Integrate continuous improvement with reporting and BI, and learn best practices.
- Partner Management and Support: Ensure data quality checks and processes across partnerships. Begin executing partner management components—such as segmentation, quota, planning, co-selling, and transitions—with guidance.
- Sales Operations: Learn and begin execution of fiscal-year and cross-segment planning components, including Territory Planning, Account Planning, FastStart, and Blueprint. Track risks and assist in tool orchestration.
- Support Sales: Gather information and generate reports related to monthly forecasting and pipeline management. Execute Sales Operations Planning for Support Sales with guidance.
- Supporting Sales Discipline and Pipeline: Analyze sales execution data to address performance blockers across Customer Adds, Consumption, Pipeline, Scorecard, and Annuity. Provide execution support for allocation/disputes, consumption, customer adds, or pipeline under supervision.
Requirements and skills
- Pursuing a bachelor’s degree in Commerce, Business Administration, Computer Applications, Economics, Math, or a related field.
- Strong analytical mindset and ability to work with data to support sales operations and business analysis activities.
- Good communication skills and the ability to collaborate with cross-functional teams.
The Microsoft Sales Operations Apprenticeship focuses on developing practical skills in consumption insights, BI-driven reporting, partner and sales operations planning, and pipeline support. Apprentices will monitor reports, learn tools and processes, and begin to execute planning and partner-management components under guidance. Candidates should be pursuing a relevant bachelor’s degree and bring analytical ability and collaborative communication skills.
