This article outlines the Customer Success Intern role at Truecaller, presenting the company mission, scope, responsibilities, candidate profile, and what the internship offers. Read on to learn how this position supports customer retention and strategic engagement, the skills required, and the learning and culture benefits Truecaller provides to interns within its global team.
About Truecaller
Truecaller aims to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, it is trusted by over 450 million active users every month across 190+ countries. The platform identifies over 15 billion calls daily and is supported by a team of 450+ employees representing 45+ nationalities.
Role: Customer Success Intern — Responsibilities
As a Customer Success Intern you will be at the forefront of customer retention, engaging with clients to ensure they continue to find value in Truecaller’s product. Key responsibilities include:
- Retention management: manage customers nearing renewal or opting out.
- Strategic engagement: conduct outreach to understand customer rationale and pitch product value.
- Objection handling: educate customers and differentiate the offering.
- Retention propositions: collaborate with leadership on pricing adjustments and highlight product capabilities to retain customers.
What You Bring
Successful candidates should demonstrate strong communication and sales-oriented abilities:
- Exceptional verbal and written communication.
- Strong storytelling and negotiation skills.
- Previous sales experience or a sales-oriented internship preferred.
- Proficiency in Microsoft Excel and PowerPoint.
What We Offer and Application Notes
Truecaller provides opportunities for growth and a people-focused office culture. Internship benefits include:
- Growth through learning resources, leadership programs, mentoring, and hands-on work.
- Internal mobility and a people-focused office culture.
- “Lab Days” (5 days/quarter) for exploration and prototyping.
- A commitment to building a diverse and inclusive team.
The position will be filled as soon as the right candidate is found. Background checks will be conducted, and applications are accepted in English.
Truecaller’s Customer Success Intern role centers on retaining customers through targeted engagement, objection handling, and teamwork with leadership on retention propositions. Candidates should bring strong communication, storytelling, negotiation, and sales-oriented experience plus Excel and PowerPoint proficiency. The internship offers learning programs, mentoring, internal mobility, and periodic “Lab Days,” with hiring proceeding once the right candidate is identified and after background checks.
