If you’re looking to start (or solidify) your career in IT support, this Technology Support Engineer opening is a strong entry point into enterprise-grade incident management, desktop troubleshooting, and operational stability work. The role is listed as Software/Application/Cloud Tech Support Associate (Full-time) with 0–2 years experience and a core requirement in Microsoft Windows Desktop Management.
Job highlights at a glance
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Role: Technology Support Engineer
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Work type: Full-time
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Experience: 0–2 years
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Location: Navi Mumbai
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Job ID: ATCI-5366571-S1954086
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Must-have skill: Microsoft Windows Desktop Management
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Education: 15 years full-time education
About the Technology Support Engineer role
A Technology Support Engineer typically sits at the center of day-to-day IT operations—making sure end users and business teams can work without disruption. In this position, your job is to:
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Resolve incidents and problems across multiple business system components
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Ensure operational stability by restoring services quickly and preventing recurring issues
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Create and implement Requests for Change (RFCs) when controlled changes are needed
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Update knowledge base (KB) articles so common issues can be resolved faster next time
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Collaborate with vendors and support service management teams in root-cause analysis and resolution
In simpler terms: you’ll troubleshoot, document, improve, and help the organization run smoothly.
What your day-to-day work will look like
Based on the official role summary, a typical day revolves around stability and structured support—incident response + change + documentation.
Here’s how that usually plays out in a real IT environment:
1) Incident handling (ticket-driven support)
You’ll pick up tickets from an incident management system, diagnose issues, apply fixes or workarounds, and communicate updates. Common work patterns include:
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Triaging issues by severity/impact (business-critical vs. individual user)
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Replicating the problem, checking logs, and validating recent changes
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Following standard operating procedures (SOPs) and escalation paths
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Coordinating with other resolver groups (network, security, applications)
2) Problem management (prevent repeat issues)
Beyond quick fixes, you’ll contribute to identifying root causes—especially for recurring desktop or access problems.
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Participate in problem-solving discussions
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Gather evidence (screenshots, event logs, steps to reproduce)
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Suggest permanent fixes (patching, policy updates, configuration correction)
3) RFCs and controlled change implementation
When a fix impacts multiple machines/users, it often becomes a change request.
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Creating and implementing RFCs is explicitly part of the job
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You may coordinate testing, rollout windows, and rollback plans
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You’ll document results and update stakeholders
4) Knowledge base and process documentation
Documentation is a major force multiplier in support teams:
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Update KB articles to support troubleshooting
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Document processes and procedures to improve efficiency
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Convert “tribal knowledge” into repeatable checklists and runbooks
5) Vendor and service management collaboration
Many enterprise setups involve vendors for endpoint tools, security agents, or device management.
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Collaborate with vendors and support service management teams with analysis and resolution
Roles & responsibilities (as per listing)
The role explicitly expects you to:
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Build knowledge and support the team
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Participate in problem-solving discussions
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Assist in documenting processes and procedures
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Engage in continuous learning to stay current with technologies and best practices
This is a strong signal that the team values growth mindset + documentation + structured support, not just “quick fixes.”
Required skills: Microsoft Windows Desktop Management
This is the core requirement for the position.
To perform well, you should be comfortable with practical desktop support competencies such as:
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Windows installation, configuration, user profiles, and common OS errors
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Drivers/peripherals issues (printers, audio, camera, display, VPN)
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Performance troubleshooting (startup programs, disk/CPU usage, malware symptoms)
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Permissions and access basics (local admin, application access, folders/shared drives)
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Policy-based troubleshooting (common enterprise configuration patterns)
Professional & technical skills mentioned in the listing
The job also highlights:
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Strong troubleshooting techniques for desktop environments
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Experience with incident management systems and ticketing tools
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Familiarity with remote desktop support tools and techniques
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Ability to communicate technical information to non-technical users
Even if you’re a fresher, showcasing these via internships, labs, college IT work, or projects can help.
Eligibility criteria (experience + education)
Experience
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0–2 years required (early career/fresher-friendly)
Education
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15 years full-time education
In the Indian context, “15 years” commonly aligns with pathways like 10+2+3 (Bachelor’s), but always follow what you can validate in your own documents and the application form.
Location: Navi Mumbai (Mumbai office)
The listing states the role is in Navi Mumbai and additionally notes the position is based at the Mumbai office.
That typically implies an on-site or hybrid delivery environment where hardware access, direct coordination, and controlled change windows are part of operations.
Why this role is valuable for early-career IT professionals
This job builds fundamentals that transfer into higher roles like L2 desktop engineer, EUC engineer, endpoint management, ITSM analyst, or cloud support.
You’ll gain exposure to:
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Enterprise ticketing, SLAs, and escalation management
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RCA mindset (problem management vs. just closing tickets)
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Documentation discipline (KB articles + SOPs)
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Change management (RFCs, risk control, rollout hygiene)
How to apply (best-practice steps)
The safest and most reliable method is to apply via the official careers listing using the job number ATCI-5366571-S1954086.
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Go to the company’s careers portal and search the job ID
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Open the listing and click Apply
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Create/complete your candidate profile
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Upload an ATS-friendly resume and fill in education/experience details carefully
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Submit and track status via your profile dashboard
Important fraud warning (must read)
The listing includes a clear warning that no one is ever required to pay for employment and asks candidates to report payment demands immediately.
Rule: If anyone asks for money for “registration,” “training,” “verification,” or “offer processing,” treat it as a red flag.
Resume keywords to include (ATS-friendly)
To improve shortlisting odds, align your resume language with the job description—without keyword stuffing. Include exact phrases where truthful:
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Technology Support Engineer
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Microsoft Windows Desktop Management
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Incident management / ticketing tools
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Troubleshooting desktop environments
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Remote desktop support
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Knowledge base documentation / SOPs
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Requests for Change (RFC)
Bonus (if you’ve done it): quantify impact
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“Resolved 20–30 tickets/week with 95%+ SLA compliance”
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“Reduced repeat incidents by documenting KB steps and standard fixes”
Interview prep: what to expect
For a Windows desktop management support role, interviews commonly test:
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Structured troubleshooting (how you isolate cause vs. symptoms)
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Communication (explaining steps clearly to non-technical users)
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ITSM basics (ticket lifecycle, prioritization, escalation)
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Scenario handling (VPN not connecting, system slow, Outlook issues, printer offline, blue screen, profile corruption)
A strong approach: always speak in a framework
Symptoms → Checks → Root cause hypothesis → Fix → Validation → Documentation.
Equal opportunity and workplace culture
The listing includes an Equal Employment Opportunity statement—employment decisions are made without regard to protected characteristics.
The company also emphasizes inclusion, belonging, and holistic well-being support.
About Accenture (from the listing)
The posting notes the organization’s purpose is “technology and human ingenuity,” and states that more than 775,000 people work to help stakeholders continuously reinvent.
It also mentions ongoing learning opportunities (certifications, diverse work experiences) and recognition among the World’s Best Workplaces.
