This article describes a role focused on improving customer experience quality by monitoring pricing and operational accuracy. It outlines the role’s purpose in keeping Amazon competitive on price, the daily activities around continuous auditing and analytics, how audits drive process and system improvements, and the basic qualification and scheduling preferences associated with the position.
Role purpose and focus
The role is part of CMT, designed to ensure Amazon remains competitive in the online space with the best price. It is centered on improving the quality of customer experiences by monitoring pricing parameters and diving deep to understand problems. The position emphasizes attention to detail and delivering process goals aligned to individual objectives.
Key responsibilities
- Monitor and ensure the accuracy of pricing analytics and operations through continuous audits.
- Perform audits to identify products or issues that require attention.
- Deliver process goals with a focus on quality and detail.
- Suggest and implement process or system improvements to enhance performance.
Auditing, metrics, and collaboration
Auditing is central to the role, including audits of operations teams and system outputs. The position involves identifying emerging process performance trends and maintaining quality metrics for assigned processes. Collaboration is required with business, automation, and technology teams to drive operational and system improvements based on audit findings.
Qualifications and scheduling
Basic qualification: a bachelor’s degree. There is a preference for the ability to work a flexible schedule, shift, or work area, which may include weekends, nights, and/or holidays.
In summary, this role combines pricing monitoring, continuous auditing, and collaborative process improvement to maintain competitive online pricing and enhance customer experience quality. It requires analytical attention to detail, reporting and tracking of quality metrics, and a bachelor’s degree, with flexibility in scheduling preferred.
